Refunds & Returns

DELIVERIES & PICKUP 

Deliveries will arrive between 11 am and 6pm. Because of the high volumes we are juggling, we can't guarantee more specific times than that, but do our best to take note of flowers going to businesses with certain hours of operation.

You, the customer, are responsible for the information provided during checkout. While we're normally happy to call and confirm anomalies, like the recipient being the same as the sender, or no card message, due to high volumes, we won't be able to do this during the holiday rush. But if you need to change something about your order, definitely feel free to email us or give us a call.

If you are sending flowers to someone at a business, apartment, or any building where flowers cannot be left outside, drivers will likely call recipients BEFORE LEAVING THE SHOP to make sure they are at the location and able to come out to gather the delivery. No worries - it doesn't ruin the surprise, it just bumps the surprise a little sooner and gives them a fun bit of time to be filled with anticipation!

If we are not able to leave the flowers, there will be the option to pick up the order instead from our shop or the option for a re-delivery which will require a fee of 50% the original of delivery fee.

 Unfortunately, there are no returns for customers when recipients refuse to receive a delivery.

Same day delivery order cutoff is 3 pm (Exceptions: Valentine's Day & Mother's Day require ordering more in advance).